Frequently Asked Questions
Standard delivery time is 5-7 business days. We aim to complete your print order as soon as we can.
Standard delivery time is 5business days. We aim to complete your designs as soon as we can. For faster delivery make sure to upgrade your delivery time during checkout.
Standard delivery time is 3 business days. We aim to complete your designs as soon as we can. For faster delivery make sure to upgrade your delivery time during checkout.
Yes I do for certin items. Make sure to select next day printing” during your checkout process.
All “Standard” orders PNG file.. If a EDITS are needed after final file is sent over to clientthere maybe a “additional file fee”.
We reserve the right to update and revise this Refunds & Reprints Policy without prior notice to reflect changes in our policies, services and/or in response to our client’s feedback. When we do make changes to this Policy we will revise the “last updated” date at the top of this Policy. Please make sure that you review it frequently as any time you place an order with Pixel Play Marketing Inc. the current Refunds & Reprints Policy will apply.
We guarantee that our printed products will not be defective in accordance with industry standards. You may contact our Customer Service Department ([email protected]@gmail.com) and a Pixel Play Marketing Inc. representative will be pleased to help address any general issues you may have with your print job.
If you believe your print job is defective or has not otherwise met your requirements please contact Pixel Play Marketing Inc. , IN WRITING via email, within six (3) business days of receiving your order. If you do not contact us within this time frame we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint. Once you have contacted us, we will then have nine (9) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint. If we determined that a product is in fact defective or has not otherwise met our obligations, one of the following two resolutions will be offered:
- We will reprint the print job with rush production.
- We will refund the original order price.
We reserve the right to request samples of any allegedly defective material prior to either of the above resolutions being agreed to.
A Customer Service representative will contact you within 24-48 hours of us making the determination that a reprint or refund is appropriate in order to confirm the approved solution. If you do not make contact with our representative within three (3) business days of their first attempt to contact you with the approved solution we will assume that the issue has been otherwise resolved and no reprint or refund will be given. Once the approved solution is agreed upon, unless we agree otherwise, you must return the entire original print order to us, at the address provided by our Customer Service representative, within 10 calendar days after the date the solution is approved. If you do not return it within this time frame you agree that the original order will be charged against your credit card on file with Pixel Play Marketing Inc. .
A refund or reprint will only be possible after an approved solution has been authorized and, unless we agree otherwise, provided that the entire original print order has been returned to and received by us.
When applicable, a refund will be issued within 15 business days of our receipt of the original product order.
A reprint will begin production within one (2) business days of our confirmed receipt of the product or such earlier time as we may agree to.
The forgoing is Pixel Play Marketing Inc. sole responsibility with respect to a defective order. To the maximum extent permitted by law, Pixel Play Marketing Inc. is not responsible for any indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Pixel Play Marketing Inc. has been advised of the possibility of such damages), resulting from the order.
The following are some guidelines and examples of issues that do not constitute grounds for a refund, or a return or reprint of a product:
- An order that is refused at time of delivery or undeliverable orders. (We will reship the product at the customer’s expense if requested, please see our shipping policy).
- The product is lost, delayed or returned to Pixel Play Marketing Inc. due to an error made by the customer in submitting the proper shipping address. (For product that is later found or that is returned to us we will reship the package with a corrected address and charge an additional shipping fee for the shipment).
- Product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.
- Product that incurs a higher shipping charge as a result of the customer providing inaccurate information.
- Product that is delayed in production and/or shipping as a result of shipping carrier delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, or any other circumstances that are beyond our direct control.
- Product that has experienced a color shift during the conversion to CMYK format, for example as a result of having been submitted by the customer in RGB or PMS Pantone colors.
- Errors that are contained in the uploaded customer file, such as misspelling, graphics, bleeds, grammar, damaged fonts, punctuation, wrong cuts, incorrect or missing folds, die lines, crop marks, transparency, overprint, and finished product size.
- Product that experiences print or images that are fuzzy, pixilated or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 300 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.
- Products that do not exactly match color or ink density. Pixel Play Marketing Inc. does not color match or match customer specified ink density.
- An inability to print or write on the product, unless the product description states otherwise. A typical UV coated product cannot be printed or written upon. Matte finished products may or may not accept printing or writing.
- Orders that are duplicated as a result of customer error.
- Orders that are canceled after the order has entered into production (or any process thereafter).
- Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customer’s responsibility to allow sufficient time when placing an order for time sensitive materials.
- A customer’s violation of any of the terms and conditions governing the use of Pixel Play Marketing Inc. website and/or ordering of product.
- Viruses, worms, trojan horses and other forms of harmful or malicious code that are not detected or removed using Pixel Play Marketing Inc. standard virus/malicious code detection procedures.
- Loss, corruption of, or damage to your personal information, Customer Content, order history or related information that is stored by Pixel Play Marketing Inc. .
- Our failure to notify you of any delay, loss or damage in connection with your printed products or shipment or any inaccuracy in such notice.
- The release of an order by the shipper without obtaining a signature.
Please note that Pixel Play Marketing Inc. provision of advice, assistance or guidance either on this website or via our Customer Service representatives does not constitute an acceptance of responsibility or liability for any problems that may arise in connection with any print order or services provided.
We reserve the right to update and revise these Shipping Policy and Guidelines without prior notice to reflect changes in our policies, services and/or in response to our customers’ feedback. When we do make changes to this Policy, we will revise the “last updated” date at the top of this Policy. Please make sure that you review it frequently as anytime you place an order with Pixel Play Marketing Inc. the current Shipping Policy and Guidelines will apply.
Pixel Play Marketing Inc. offers several shipping options, including FedEx and UPS or their related services. Our standard shipping level (“Standard Shipping”) is by ground shipping. Shipping rates will be presented based on what should be the most efficient option available for your order, but you may elect to use an alternative method of shipping during the ordering process
If you have dated or time sensitive material please plan accordingly; leave plenty of time to receive your order. We strongly suggest that in such circumstances you do not rely on Standard Shipping delivery.
Our shipping charges are based on the rates charged by the carrier, as they may vary from time to time. All orders are shipped FOB shipping point, which means ownership and risk of loss transfers to you once we deliver the order to our shipping carrier.
Unfortunately, we cannot use a customer’s personal account with UPS, Fed Ex or any other carrier.
The estimated delivery time for any given shipment will vary according to the method of shipping you choose and/or by your location. Please note that although we strive to meet the estimated delivery times, because we use a third-party shipping service, we are not able to guarantee a specific delivery date or time. If you have time sensitive materials, please make sure you allow sufficient time to receive your order.
After your order has been placed and Pixel Play Marketing Inc. approves your artwork, you order will be provided to the production facility where your order will be processed. Pixel Play Marketing Inc. works with print production sites located across the U.S. and your job will generally be sent to provide the most efficient shipping based on your chosen delivery location. Certain product offerings, however, require production at a specific site and the shipping time and charges will be calculated based on that location.
If you select a shipping service other than Standard the delivery date will correspond to the service level you select. Again, the delivery date does not include the day of pickup. If you select the relevant shipping carriers 2 Day, Next Day, or some other special delivery level (or their equivalent) this means that the shipper is guaranteeing its shipping service within the time period selected. Note that only these special accelerated shipping services are guaranteed within the time frames given. Standard is NOT guaranteed to deliver within the estimated arrival time.
Your estimated shipping time is in addition to the order/production turnaround time you selected during the order process. Add the turnaround time and estimated shipping time together to estimate the delivery date.
We reserve the right to change the facility originally selected to the produce your order. (For example, equipment failure, natural disaster or order volumes may impact production capacity requirements necessitating a change in site). Should this happen, we will do everything possible to contact you in a timely fashion to inform you of the impact it may have on your estimated shipping time, etc.
Our shipping process cannot accommodate multiple print orders for shipping purposes. Each product ordered will be shipped separately and will require a separate shipping charge. They will also have its own estimated shipping time and may arrive on a different date to other products you have ordered. If you are ordering multiple products, it is possible that these may also require different production facilities. If you are ordering a specially priced package, there will be only one shipping charge incurred, however, the individual products will be shipped separately and will arrive at different times. If you need these products by a certain time, please plan accordingly as we cannot guarantee multiple product orders will be received on the same delivery date.
Orders which exceed size or weight limitations for the selected delivery level may be divided into multiple boxes. Your order confirmation and/or product tracking information will reflect the number boxes you can expect for your order. If your order is divided into multiple boxes we cannot guarantee that all of the boxes will be received on the same day.
We do not deliver to PO Boxes and it is your responsibility to verify that an actual street address has been entered, and that it is the correct and accurate address (including zip code) for your delivery. We strongly recommend that you include a telephone contact number in your shipping information. We are not responsible for any delays, losses or increased delivery charges caused by mistaken or incorrect delivery addresses. We are not responsible for any delays or losses of product once the product is delivered to the carrier for shipment.
Please verify that your payment information is entered correctly. Shipments may be delayed because of improper credit card information and we are not responsible for any delay or loss associated with this.
Holiday Turnaround: During the holiday season our regular and rush printing turnaround times may be extended by an additional (2) two business days due to an increase in volume. We will keep our website updated with current alerts during the holiday season.
Holiday Shipping: Please allow one additional business day for receipt of labeling and billing information before counting turnaround time for shipping. For example, if you are quoted a shipping time of 3 business days from February 3rd, please allow the first day for Pixel Play Marketing Inc. to relay your information to the shipping carrier for the arrival scan, and the following 3 business days/non-holidays for your shipment to arrive.
Please note. If a package is not delivered due to refusal (such as a failure to pick up the product from the carrier, if applicable) or an error made by the customer, such as improper shipping address, it may cause the package to be reshipped, and you will be charged an additional shipping fee for this reshipment. You may also incur additional fees as a result of the inability of the carrier to deliver the order and possible return fees. Even if you decline to have a product reshipped, you will be responsible for the product cost, original shipping and any additional fees incurred as a result of the product being returned. You consent to these fees being charged against the credit card used for the transaction.
If you wish to change the shipping address after you place an order, you may do so up before the order is out for delivery. Each time that you request that we intercept and transport an order to a new shipping address (i.e., other than the one currently chosen) you will incur an administrative fee of at least twelve dollars and thirty-five cents ($12.35) as well as any increases in the shipping fees and other charges the carrier may impose. You consent to these fees and charges being charged against the credit card used for the transaction.
We will make every effort to adhere to the estimated shipping schedule and delivery date for your order. However, equipment failures, technical problems, shipping delays and other problems beyond our control may delay the printing and delivery process. Under such circumstances rush charges and other production fees may be waived or refunded. However, such delays are not grounds for cancellation of an order. By placing an order with Pixel Play Marketing Inc. you are agreeing that we are not responsible or liable for, and no refund, cancellation or credit will be due as a result of shipping carrier delays, such as acts of God, weather conditions, environmental or dangerous goods incidents, or any other circumstances that are beyond our direct control.
Please take note that if you choose a residential address as your delivery address the carrier will typically not require a signature at the time of delivery and the package may be left at the address. If you require a delivery signature, please contact Customer Service.